Putting Users on the Right Path: Internal and External Linking

Links help guide users to relevant information, create logical associations, and build ecosystems of knowledge. They also help search engines understand your page exists in relation to the rest of olemiss.edu and to any other page you link out to. 

There are two types of links we have to worry about:

If you'd like to take a link related deep-dive, check out our Frequently Asked Questions.

Internal links and Cascade

Internal links are any links that send the user to another page on olemiss.edu in Cascade. Any links to older olemiss.edu sites on Word Press are technically external links, and will eventually need to be replaced with new content on Cascade. 

  • Internal links keep users on olemiss.edu and direct them to information relevant to their time on campus. 

How to use internal links

There are a number of different ways you can use to add a link to a page, from simply adding them into a line of text on a WYSIWYG or creating a button on a Checkerboard module. Whenever you need to create an internal link the process is essentially the same (even if it will look a little different). 

  • For our purposes here, we'll go over how to add a link internal link in a WYSIWYG. 
Adding a link inside a WYSIWYG

Linking inside a WYSIWYG will probably feel very familiar to you, it's pretty close to adding links in emails, presentations, or papers. But sense it's an internal link there's some Cascade navigating that you'll have to make sure you get right. 

Here's the step-by-step:

  1. Highlight the text you'd like to link from (e.g., the anchor text) and then go to the WYSIWYG toolbar and click on the link icon (in the left of the red circle.  Linking through a WYSIWYG toolbar
  2. Once you've clicked on the link icon you'll see the following window "Insert Link" pop-up window. Once there, "Internal Link" will be automatically selected. Click the "Link Source" button and a side bar navigation will appear on the right side of your screen. 
    WYSIWYG pop up window
  3. The sidebar navigation gives you a few options to find the page that you are trying to link to. The easiest way to find them is to select the Browse function (inside the red circle) and then use the search field just below and to the right. In this example, we've used the term "biochemistry," and have a return that is over 6 pages long (a lot of link options). 

    Once you find the page you're looking for, click on it and then select "Choose" in the top right of the sidebar navigation and you're internal link will be created. 
    wysiwyg-internal-link-side-bar1.png
  4. Once you've completed these steps, click "OK" at the bottom right hand corner of the "Insert Link" pop-up window. 

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External links and Cascade

External links are any links that send users away from olemiss.edu. You may want to link to different educational, governmental, or accrediting sites (among others), all of those will be external links. 

  • External links offer a larger breadth of knowledge for the user. It can help them discover new information and opportunities, or help them understand and complete different steps in a task (like seeking licensure in specific fields or registering for a group, conference, or event). 

How to use external links

Like internal links, there are number of different ways to add an external link to a page. While each of those processes may start slightly differently from each other, the process is ultimately the same. 

  • For our purposes here, we'll go over how to use an external link in a WYSIWYG.
Adding an external link inside a WYSIWYG

Luckily, external links are extremely easy to do in Cascade. 

Here's the step-by-step:

  1. Highlight the text you'd like to link from (e.g., the anchor text) and then go to the WYSIWYG toolbar and click on the link icon (in the left of the red circle.  
    linking-wysiwyg-toolbar-1.png
  2. Once you've clicked on the link icon you'll see the following "Insert Link" pop-up window. Once there, "Internal Link" will be automatically selected. Click "External Link" and then paste or type the url in the "Link Source" field. 
    External Link in the WYSIWYG
  3. Once you've completed these steps, click "OK" at the bottom right hand corner of the "Insert Link" pop-up window.

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Frequently Asked Questions

Still have questions? We've got answers.

"Click here" isn't the best way to anchor a link, because it isn't that descriptive. Users that depend on screen readers to navigate our website may have a hard time understanding the purpose of a link labeled, "click here." Utilizing a descriptive, contextual link text can make that content more accessible for all of our users. 

  • Contextual links are integrated seamlessly into the content of a page--without a change of general language or a flow of the writing. Contextual links help offer a seamless experience for the user and increase the relevance and usefulness of the link by offering it right when it is needed.

Here are a few examples of contextual links:

Only create links when they are absolutely necessary. We don't need to send users done useless sidequests.

  • Instead, offer them the chance to learn new information, or start a new decision process right when they need it. In other words, think about the link and its new information/choice within the context of the page and the user's place on it.

 

When linking to external sites, make sure that you're linking to a site that is reputable and trustworthy. As we guide our users to other sites, imagine that new site to be somewhat representative of olemiss.edu, at least through association.

Links become broken when the linked page disappears for one reason or another. If you are linking to pages with seasonal or temporary information, it may be deleted without your knowledge, resulting in a broken links. 

  • Broken links make your page look messy, ignored, and can erode user trust in your page and the information you provide.

Cascade will help notify you of broken links. But you should also regularly check your links to make sure nothing has slipped through the cracks. 

  • Whenever you find a broken link you can either update the link or remove it entirely. 

Still Need Help?

Whether you're working in Cascade, MyEmma, or the Event Calendar, the Web Content team is here to help you get your message out there.